customer care representative

Join our Global Customer Service team

Our Customer Service Team delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Field Sales, Distributors, Supply Chain/Logistics and other departments that exceeds customer expectations.

Partner with the best

As a Customer Service Representative, you will phone, email and web support to Field Sales, Service, Distributors, Dealers, Customers for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues.

As a Customer Service Representative, you will be responsible for:

• Managing allocated key accounts and regions, and back up other regions
• Interfacing with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements
• Co-ordinating service/goods Inwards to coordinate the return of material for repair and or restock
• Entering effectively customer’s data, agreements, return authorizations, training registrations, sales orders and invoices using departmental service goals and objectives.
• Entering and maintaining Customer Master Data plus execution of relevant security checks

Fuel your passion

To be successful in this role you will:

• Have a Graduated commercial apprenticeship
• Have experience in direct talk-to customer
• Be a good team player and be fluent in English and French.
• Have good knowledge of MS Office applications and preferably in SAP
• Have ideally basic technical knowledge

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Flexibility in your work-schedule

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary working office policy
• Wellbeing activities by volunteer teams
• Supplementary private medical care option
• Safety net of life insurance
• Additional flexible benefit framework