eDiscovery Analyst

More about us

Come be part of the EMIT Department of ExxonMobil Business Support Center Brasil Ltda. at our Global Business Center (GBC) in Curitiba, with more than 21 years of presence in the country and a workforce of ~1800 employees, that provides support to an extensive portfolio of businesses across the globe.  Our offices are located in Brazil, USA, Europe and Asia.

What role you will play in our team

Team member and Support analyst for eDiscovery collection application tool and workflow. This role supports business critical data and a high risk application and processes. The role is the primary support resource for a team of ~4 collectors who utilize the application, as well as the liaison to Law for examining and explaining technologies the tool interacts with for eDiscovery collections. Location: Curitiba, Paraná

What you will do

Provide daily support for FTK (Forensic Toolkit) Central and collectors 

•    Manage upgrades and functionality of on-premise application
•    Use scripting and other support skills to diagnose issues and pull reporting as needed
•    Explain issues to collectors and Law (timely) at an appropriate level for their understanding
•    Document and maintain collection processes (Process, Risk Assessments, Security Model, ITPA, DBM)

Provide support for manual collection process when standard tools cannot collect data

•    Troubleshoot with IT Service Organizations (email, server ops, SharePoint, applications) when manual collections run into technical challenges (missing access, EFS and RMS encryption, failed jobs)
•    Work with IT Service Organizations to quickly escalate priority collections
•    Create/Resolve manual collection incidents and work with resolver team to improve their processes and response time to prevent reoccurrence
•    Engage with their engineers to troubleshoot and resolve application bugs and enhancements
•    Hold vendor accountable to resolve issues quickly to avoid recycle and delay on legal required deadlines

Project: Work on the lift and shift and implementation of the next iteration of FTK Central 
Secondary: Citizen Developer for eDiscovery collection forms in ServiceNow
Future: Onboarding of new technologies for decryption, data storage either on the Cloud or on Prem.
 

Abot you

Skills and Qualifications

• Application Support (ability to decipher logs to understand root cause or unexpected behavior)
• Powershell scripting
• Skilled SQL ANSI experience
• Knowledge of Windows Operating systems and file storage
• Quality of Work – Output of team is held to a high standard accuracy. Attention to detail is necessary. 
• Quantity of Work – Adaptable to waves; seeking someone to solve root cause and document to prevent reoccurrence
• Sense of urgency for completing time sensitive work
• Ability to interface and communicate properly with LAW including technical writing at proper business level
• Customer focused mindset and attitude without losing the technical
• Drives work to completion
• Appreciation and adherence to proper management of sensitive data and chain of custody
• Sensitivity and experience with drafting and owning security & controls documents
• Willingness to develop relationships to better our influence (DBAM, SharePoint, e-mail, Server/Storage, Modern Client, WAN, AA, CES)
• Mentors and trains collectors and junior members of the Team regularly on processes/solutions”
• IT related graduation
• English – Advanced/Fluent
   

Preferred Qualifications/ Experience

Desirable skills

• Issue escalation skills – Raises issues to team or supervisor timely so we do not get behind; not a silo worker
• Coordination of efforts and Influence without direct authority
• Able to gain consensus for solutions and progress process improvements with team and the business
• API skills/experience
• Ability to identify process opportunities and share in team discussion (informal)
• Experience in working with MSP (HCL); direct or indirect
• Network of peers across EMIT; relationship building skills

General skills

• Adaptable
• Problem solving
• Customer focused
• Collaborative
• Innovation
• Communication, interpersonal, and negotiation skills
• Teamwork
• Organizational

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.

We offer you: 

• PAE – Programa de Assistência aos Empregados
• Seguro de Vida
• Auxílio Creche/ babá
• Tickets alimentação
• Assistência funeral
• Auxilio Filho Excepcional
• Plano de pensões
• Among others.

Please note benefits may be changed from time to time without notice, subject to applicable law.
 

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EEO statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.