End User Computing Support

Position Description:

Administering the day-to-day operation of ICT Infrastructure (Systems, servers, switches, radios, etc.) and Plant Network; providing technical support to end users; and supporting all ICT-based projects.

Major Areas of Responsibility:

• System Administration: Ensuring system hardware, operating systems, software systems, and related procedures adhere to organizational standards/ policies.
• Server Administration: Administration of NAS, VMWare, VOIP, and Active Directory servers; Ensure adequate environmental conditions for the devices and servers.
• Network Administration and Monitoring: Management and maintenance of all Layer 2 and 3 devices. Ensure network availability and quality of service.
• UHF & VHF Radio Network Management: Manage UHF and VHF Radios at all asset locations.
• User Support: Provide 1st & 2nd Level Support to Users; troubleshooting networking, hardware and software problems.
• Backup: Performs data and server backup and administers software for disaster recovery
• Reporting: Documentations on ICT devices, collate weekly status reports, status reports, and availability reports.
• Project Support: Provide support for all ICT-related projects.
• Other ICT duties as assigned by the ICT Manager

Leadership:

• Put safety first in all company transactions following Safety policies and ensuring that others comply to protect people, the environment, assets, and the company’s reputation in company operations.
• Understand the Corporate vision of the company and know how personal contributions help to achieve it.
• Identifies Corporate business opportunities and promptly takes advantage of them to the benefit of the company.
• Carry out company business with a sense of responsibility.
• Delivers quartile results consistently.
• Take advantage of learning opportunities to provide coaching consciously.

Key Metrics:

• Service Availability
• SLA / e.g., Response and Resolution Time.
• Business Continuity.
• User Experience/ Satisfaction.

Minimum Requirements:

• BSc in Computer Science, Information Technology, or related field
• 5 years of proven work experience in a comparable job is necessary
• Additional Field certifications will be an added advantage

Required Knowledge, Skills, and Abilities:

• Troubleshooting, End User Support, Remote Support
• Windows 10 Pro, Microsoft 365 Professional, Microsoft Active Directory
• Network Management
• Security risks and controls
• Inventory Management
• Knowledge of the Oil and Gas Industry
• Ability to create and maintain technical documentation
• Project Management

Other Skills:

• Excellent verbal, written, and listening skills
• Strong Problem-solving and Analytical Skills
• Team building skills
• Time Management skills
• Attention to detail

Behavioral Competencies:

• Patience and listening skills
• Effective written and spoken communications
• Willingness to share knowledge
• Good interpersonal skills
• Good work ethics
• Customer service skills