HR Service Center Rep, Sr

Job Duties and Qualifications

Under general supervision, provides accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center. Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail. Escalates complex to difficult issues that require specific, in-depth knowledge to the appropriate resource. Receives and processes requests for moderate to complex personnel actions in the Human Resources Information System (HRIS) and ensures data integrity is maintained. Tracks all customer contacts and follows up to ensure satisfactory resolution. Serves as a first-level contact for most Human Resources administration issues. Helps other team members as required. Requires a high school diploma or equivalent, and five years of experience in Human Resources, including two years in a customer service environment.

Key Responsibilities/Accountabilities: We are looking for a HR Service Center Rep. Sr. to perform HR Delivery tasks according to standard processes/procedures. Perform analysis and suggest improvements on processes and tools. Run and participate in HR Delivery projects, Manage stakeholders and work closely with team.

• Deliver Human Resources services.
• Provide functional support
• Provide project support as well as HR delivery and data

Skillset: 

• Strong Spanish written and verbal communication skills.( Mandatory)
• Adaptable & Flexible.
• Ability to solve problems.
• Attention to details.
• Strong English written and verbal communication skills.
• Effective collaboration with the Stakeholders/ Team.
• Basic Qualifications: Bachelor Degree, preferably within Human Resources or relevant experience within required area

Total Years of Experience:  0-3 Years

Preferred Expertise: Experienced in Onboarding processes. Hands on Experience on SAP / Employee Central (Recruitment & Onboarding module).

Characteristics: Exposure to working on a highly dynamic environment.  Flexible to work in night shifts.

Timing: 6:00 PM IST to 3:00 AM IST (varies)