Intern – Customer Service (Encouraging UAE Nationals to apply)

• High content of matrix processes, between supply chain & the customers.
• Harmonious relationship with Colleagues from various department i.e: Logistics, Finance/Credit Control,  Planning teams  with regard to related job to be done Conducive working environment.
• Constraints : Numerous custom regulations (in continuous evolution), Political instability in the region 
• Favourable Factors : Free zone benefits and port facilities,  Quality of the infrastructure and communication tools

ACTIVITIES

The intern is required to develop the experience and contribute on the following based on the support/advise provided d by the reporting manager :

• Communicate/ Respond to customer inquiries/messages.
• Handle order data entry in SAP, invoicing and prepare customs documents within or outside Letters of Credit.
• Support the Sales Team by providing supporting docs such as Invoice printing, signed delivery notes and LPO copy, etc…
• Liaise with Logistics for delivery planning. (Confirmed and insertion orders).
• Work on timely update of VAT records & Compliance documentations.
• Plan, organize & coordinate shipments for the assigned territories for timely loading & shipments.
• Coordinate with internal departments.
• Liaise with banks, shipping agents, inspectors, and customer nominated transporters.
• Willing to take additional task during the absence of a team member.
• Housekeeping of the old orders in SAP and updating the Sales Order dates (confirmation/ delivery dates).
• Ensure the SOPs for customers within the customer service department are updated.

ACCOUNTABILITIES

• Ensure that the company satisfies its customers’ needs. 
• Building a good relationship with CSE team and the customers through effective communication. 
• Take active role (where advised) in wider cross-organizational activities/projects. 

• Strict adherence and compliance towards Group HSE Charter & MAESTR requirement and affiliate’s HSSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.
• Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all their activities
• Ensure full adherence to the company’s compliance program, its policies and procedures including economic sanctions and export control in all professional activities.
• Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or violations of economic sanctions or export control that comes to my attention.

Knowledge:

• Ability to develop through the internship:

1. Good knowledge of the market and the customers, industry techniques/methods
2. VAT and customs requirements 
3. Letters of Credits and export documentations 
4. INCOTERMS 2020 is an advantage
5. Marine Lubricants and Documentation is an advantage
6. Knowledge of the product range (added advantage)
7. SAP 

Skills:

• Sound interpersonal communication
• Able to develop on analysis, Problem solving and Resolving conflict
• Proficiency in software ( Excel, Word, Power point and PDF writer)
• English language proficiency and Arabic language a must

Experience: 

• Fresh graduates with some internship experience will be an added advantage 

Education: