Royalty Hotline Coordinator


Job description

Our client, a major company in the Oil and Gas Industry, is looking for a Royalty Hotline Coordinator to work on an up to 6-months contract in Houston, TX. 

Main Responsibilities:

  • Will be responsible for providing support to the Royalty Hotline by answering royalty owner calls and responding to owner inquiries.
  • Assist and support the Royalty Hotline by answering owner phone calls and responding to owner inquires via email
  • Research customer information in SAP PRA, Salesforce, and PLADS and take any necessary steps to follow up on actionable items
  • Perform any required system work in order to maintain customer information
  • Submit requests to various groups to update customer information such as Tax ID and banking information
  • Log customer phone calls and email inquiries in Salesforce
  • Perform ad-hoc requests as needed to provide support to the Division Order Analysts and team

Main Responsibilities:

  • High School diploma or equivalent work experience
  • Prior call center or division order experience preferred  
  • Proficiency with Excel 

Preferred Qualifications:

  • Understanding of SAP PRA and/or Salesforce
  • Previous customer service experience and/or working for a hotline answering customer inquiries 

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