Service Contracts Specialist

Do you love being part of a successful manufacturing team?

Join our innovating team
 

As the world leader in non-destructive testing (NDT), Waygate Technologies offers the broadest portfolio of industrial inspection solutions. Our solutions include radiography and computed tomography (CT), remote visual inspection, ultrasound and eddy current technologies. We ensure safety, quality and productivity for our customers across major industries around the world.

As a Service Contract Manager Specialist in our company, you will have a pivotal role in ensuring the successful execution and management of contracts with our customers.

As a Service Contract Manager Specialist, you will be responsible for:

• Develop an in-depth understanding of our Visual Product Line Service portfolio and collaborate with key teams to ensure alignment with Customer requirements, Pricing strategy, and Terms & Conditions for service offerings.

• Owning the Handover process for Service Contracts, from Inquiry To Order to Remittance, which involves reviewing contracts and proposals, entering orders in SAP, and managing various related activities like billing, revenue recognition plans, and database updates.

• Building and nurturing strong customer relationships, ensuring they fully utilize their contract scope and working with Service Leaders to provide tailored service solutions that add value to customers.

• Collaborating closely with different departments to guarantee timely and accurate services are rendered to customers according to contract terms.

• optimizing revenue recognition and billing milestones and overseeing contract margins to ensure profitability.

• Upholding meticulous records of contract-related information and consistently updating databases to guarantee precise data flow, providing valuable insights to pertinent stakeholders.

• Championing a culture of continuous improvement by identifying and addressing technical and commercial risks, implementing best practices, and providing valuable recommendations for service, engineering, and product management teams to excel in executing service contracts effectively.

• Ensuring positive cash flow within contracts by promptly addressing and resolving any invoice disputes and effectively facilitating on-time payments from customers.

Additionally, your role will involve:

• Increasing contract renewal rates by fostering positive relationships with customers and demonstrating the value of renewing contracts with our company.

• Improving customer experience by ensuring efficient and effective contract management processes, addressing customer concerns promptly, and enhancing overall satisfaction levels.

• Ensuring healthy project margins by closely monitoring costs, identifying opportunities for cost savings, and optimizing operational efficiency to maximize profitability on projects.

To be successful in this role you will:

• Have Bachelor’s Degree from an accredited college or university,  or a High School Diploma with a minimum of 3 years of industry experience role.

• Have previous similar experience in contract management

• Able to travel 15% of the time.

• Computer skills with familiarity of MS Office products

Languages:

English – Required

Additional languages, such as Portuguese, will be a plus.

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we can confidently offer the following flexible

working patterns:

• Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

The Good Stuff

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits

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