U.S. Loyalty and Partnerships Lead

About Houston

ExxonMobil’s state-of-the-art campus north of Houston serves as home to its Upstream, Product Solutions and Low Carbon Solutions businesses and their associated service groups. The facility opened in 2014 and accommodates more than 10,000 employees and visitors.

By bringing many global functional groups together, the campus provides employees with the tools and capabilities needed today, and in the future, to achieve business objectives and accelerate the discovery of new resources, technologies and products. It was designed to foster improved collaboration, creativity and innovation and enhance the company’s ability to attract, develop and retain the top talent in the industry.

The campus is located in Spring, Texas, on 385 wooded acres immediately to the west of Interstate Highway 45 (I-45), at the intersection of I-45 and the Hardy Toll Road, approximately 25 miles from the cultural vibrancy of downtown Houston.

The campus was constructed to the highest standards of energy efficiency and environmental stewardship. Its design incorporates extensive research into best practices in building and workplace design through extensive benchmarking of the world’s top academic, research, and corporate facilities.

Learn more about what we do in Houston here. 

What role you will play in our team

The U.S. Loyalty and Partnership Lead is responsible for U.S. retail fuels loyalty and partnership strategy, planning and program performance. The successful candidate will be responsible for guiding an MSP loyalty and partnership team and will have accountability for the Exxon Mobil Rewards+ program and overall partnership program performance (volume, penetration and profitability). The scope of the role includes loyalty programs strategy, business development, innovation and optimization. Additionally, the role will drive loyalty integration enhancements and gatekeep a number of 3rd party partners / vendors.

What you will do

• Owns Loyalty and partnership strategy, 5 year plan and program roadmaps
• Loyalty lead for Planning & Budgeting – volume, opex, cost of sales; Advocates for resource needs
• Own 1 Year Sales and Marketing plan initiatives and targets aligned with strategic imperatives and 5 year plan
• Oversight of MSP execution of initiatives and campaign / offer tactics
• Guides strategic relationship management activities for MSP execution
• Owns Relationship maps with strategic partners and key vendors
• Point of escalation for issues and strategic alignment
• Attends Quarterly Business Reviews as EM strategic representative
• Business development with existing and new partners
• Project oversight, stakeholder or representative – loyalty integration and innovation
• Supports Loyalty team collaboration with Marketing Communications team, Payments team and Field Marketing team
• Loyalty lead for Consumer Journey and Consumer Experience related activities
• Key customer interface
• 3rd party loyalty and payment offer and technology expectation gatekeeper

About you

Skills and Qualifications 

• University degree preferably in Commerce or marketing
• A minimum of 10 years relevant experience in loyalty / partnership management (ideally working with a U.S. national retailer) 

Preferred Qualifications

• Experienced marketing professional 
• Good interpersonal, commercial and negotiation skills
• Ability to influence through others
• Experience in team leadership
• Ability to manage customer conflict and balance business priorities
• Strong communication & coordination skills
• Good understanding of retail fuels business & consumer marketing an advantage
• Strategic thinker; Analytical abilities and sound business judgment

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.
 

We offer you: 

• Pension Plan: Enrollment is automatic and at no cost to you. The basic benefit is a monthly annuity to be paid to you in retirement for the rest of your life
• Savings Plan: You can contribute between 6% and 20% of your pay and are encouraged to enroll right away. If you contribute at least 6% to your savings plan, the Company will contribute a 7% match
• Workplace Flexibility: We have several programs such as “Flex your Day”, providing ad-hoc flexibility around when and where you work, as well as longer-term programs such as leaves of absence and part-time work
• Comprehensive medical, dental, and vision plans
• Culture of Health: Programs and resources to support your wellbeing
• Employee Health Advisory Program: Provides confidential professional counseling for you and your family, including tools and resources promoting mental health and resiliency at no additional cost to you
• Disability Plan: Income replacement for when you cannot work due to illness or injury occurring on or off the job. Enrollment is automatic and at no cost to you

More information on our Company’s benefits can be found at www.exxonmobilfamily.com. 

Please note benefits may be changed from time to time without notice, subject to applicable law.

Stay connected with us

Learn more at our website 
Follow us on LinkedIn and Instagram
Like us on Facebook 
Subscribe our channel at YouTube

Equal Opportunity Employer

ExxonMobil is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.